4. What is the quality and speed of support and connection methods to the broker?
During real trading, sometimes difficulties may happen and assistance from the broker may be necessary. So it is important that the broker’s support team is available most of the time. Some of the financial markets like Forex trade 24 hours, therefore it’s essential to select a broker that can offer support for more hours or even 24 hours.
On the other hand, it is very important that the broker offers different methods of support. Make note whether the broker replies to your enquiries only by email and online chat or is it possible to connect with them directly by phone or Skype, Google Talk, and Yahoo Messenger? The advantage of using Skype, Google Talk, and Yahoo Messenger is that you can converse with the support team freely without incurring international phone charges (internet connection charges may apply).
Can the support team reply to your enquiry promptly and precisely enough? Do the members of this team have enough experience and knowledge? It is better to simulate some of the possible problems in your demo account and test the support team with those ones first. Try connecting with the broker in different ways and measure waiting times to get a response. The quantity of their answers that are complete and effective shows the broker’s professional knowledge and experience.
To sum up, be sure about the quality, speed, knowledge and experience of the support team before opening a real account and select a broker that you can connect with that has the facilities for several lines of communication and is able to provide its services for longer hours.